❌ The hotel industry built itself around a desk.A physical point of human contact — check-in, keys, checkout. For 100 years, that desk defined what hospitality meant.

✳️ I’ve spent the last five years dismantling it.

🧩 At Numa, I run six cities across South Germany — without a single front desk. 14 properties. 1000x of guests daily. All digital, all automated, all still deeply human where it counts.

📣 This is what about my Keynote is: The operational architecture of the post-reception hotel. Where AI and human intelligence divide the work. What gets better, what gets worse, and what the industry is pretending isn’t happening.

Additionally I design and operate scalable hospitality systems where AI and human intelligence coexist, turning every square meter into a revenue-generating, guest-focused asset. My work spans digital-first, no-reception hotels and traditional assets, transforming operations, guest experiences, and profitability simultaneously.

🤝 I thrive on innovation at the intersection of human-centric operations and AI-driven systems, constantly raising the bar on efficiency, guest satisfaction, and revenue performance.

💡 I enjoy mentoring and coaching ambitious operators and entrepreneurs — from scaling serviced apartments to building digital-first hotel concepts and coastline villa's. I’m always happy to exchange insights on emerging tech, hospitality trends, or operational design for revenue growth.

EXPERTISE

• 🎯 A(I)utomation & Scalability: Implementing customised technology, AI solutions and processes for the business exponential growth.
  
• ⚙️ Process & Structure Optimisation: Designing a future-proof organisational structure that maximises efficiency.
  
• 💵 Revenue Maximisation - Expertly launching and operating high-yield short-term rental properties (Airbnb/Villas, Holiday Homes).
  
• 🗣️ Ignite Your Audience: Engage me to deliver keynotes on AI, innovation, and operational excellence.